Twilio (our SMS gateway provider) has reported that all services have recovered and are operating as intended. SMS and WhatsApp messages are functioning normally. This incident has been resolved.
Posted Oct 20, 2025 - 21:42 EDT
Monitoring
Twilio (our SMS gateway provider) has reported that outgoing SMS and WhatsApp messages should be functioning normally again. They are continuing to monitor this outage to make sure functionality has been restored fully. We will continue to monitor their updates.
Posted Oct 20, 2025 - 17:06 EDT
Identified
Hi There! Twilio (our SMS gateway provider) has notified us of an issue where some outgoing SMS and WhatsApp messages are currently not sending. Their engineering team is currently working on this issue. We are monitoring their status updates and will provide more information as we are notified.
Posted Oct 20, 2025 - 15:21 EDT
This incident affected: Cadence (Outbound Messaging).